Our Service

After -sales service response:

1) Services response time: Implement instant telephone response. At the same time, mail services, website services, and remote debugging are available for owners to choose from. In order to ensure the stable operation of the entire system, the technical service personnel ensure that the user provides users with a all -weather (24*7) after -sales service. In the product warranty, it responds to the maintenance requirements proposed by the project unit within 2 hours.

2) Repair solution time: General failure is resolved within 8 hours, excluding time to recover data and restore data. Whether during the warranty or after the warranty period, if the equipment fails during use, it should immediately respond to the user.

3) Response time of equipment fault reporting: During the period from 8:00 to 18:00, telephone, email, fax, software and other services are provided at any time. It is no more than 48 hours when the scene is rushed to the scene. The first -time solution rate of each fault reached more than 100%.